Shipping policy
Last updated: October 30, 2026
Thank you for shopping with Pore. This policy explains how we ship your order, what it costs, and what to expect after you buy.
Order Processing
Order processing is included in the estimated delivery timeframe of 10–20 calendar days from placing your order.
You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.
Shipping Methods & Delivery Times
Estimated delivery is 10–20 calendar days from placing your order, including processing time. Calendar days include weekends and public holidays. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, or other events outside our control.
Shipping costs
Shipping within New Zealand costs NZ$10 for orders below NZ$100. Orders of NZ$100 or more qualify for free shipping.
Order Tracking
Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.
Shipping destinations
We ship to New Zealand and international destinations available at checkout.
International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.
Address accuracy
Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.
Lost, damaged, or delayed packages
If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
Order Changes & Cancellations
Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.
Questions?
Contact our team at lachlan102030@gmail.com or use the contact details in our contact information policy.